Refund policy

Last updated: November 1, 2026

Returns and refunds

Degen Poet sells original artworks, limited-quantity signed prints, art books, and optional custom framing. Please review the artwork, size, condition, and framing selection before ordering. Contact us through our contact page with your order number if you need help.

Final-sale purchases

Except where required by applicable law or provided below, purchases are final sale. We do not offer change-of-mind returns, exchanges, or cancellations after an order has been accepted. Custom-made or personalized work and custom framing are final sale to the extent permitted by law. This policy does not limit rights concerning faulty, damaged, misdescribed, or undelivered goods.

Damage, defects, or incorrect items

Please inspect your delivery and contact us promptly if an item arrives damaged, defective, or different from your order. Where possible, notify us within seven days and include photographs of the item and packaging, keeping the packaging until we provide instructions. This request helps us resolve shipping claims and does not shorten any statutory deadline or remove your legal rights.

We will review the issue and provide the remedy required by applicable law, which may include repair, replacement, or refund. A replacement may not be possible for a unique or sold-out artwork. We will cover reasonable return shipping where the return is due to our error or an eligible fault. Please contact us for return instructions before sending an item; this process does not restrict a legal right to withdraw.

Mandatory cancellation and consumer rights

If your jurisdiction gives you a right to cancel an online purchase, that right takes priority over our final-sale policy. For example, eligible consumers in the European Economic Area or United Kingdom generally may notify us of withdrawal within 14 days after receiving goods and return them within a further 14 days. Exceptions apply only where legally permitted, including qualifying goods made to your specifications or clearly personalized. An item being signed, an original, or limited in quantity does not by itself remove a statutory withdrawal right.

To exercise a withdrawal right, send a clear statement identifying your order through our contact page. You do not need to give a reason. You normally bear the direct return postage and packaging costs for a change-of-mind withdrawal, except where the law requires otherwise. Handle goods only as reasonably needed to inspect them. Any deduction for diminished value will be limited to what the law permits. For an eligible statutory withdrawal, we refund the purchase price and the cost of our least expensive standard outbound delivery option as required by law; any premium delivery difference is not refundable unless required.

Refund processing and delivery problems

Approved refunds are returned to the original payment method where available. We initiate refunds promptly and within applicable legal deadlines. For an eligible EEA or UK withdrawal, this is generally within 14 days after notice, although we may withhold reimbursement until we receive the goods or proof of return where legally permitted. Banks and payment providers may require additional processing time. If the original method cannot receive a refund, we will arrange a lawful alternative with you.

If we cannot fulfill your order, we will notify you and refund the affected purchase. If shipment is delayed beyond the promised period, we will provide the cancellation or consent options required by law. Please contact us about a missing delivery so we can investigate with the carrier; mandatory delivery and refund rights are not waived.